Terms of Use and Privacy Policy
Sadra Afzar Mana
Introduction and scope
Welcome to the official website of Sadra Afzar Mana. Sadra Afzar Mana designs, produces, develops, supplies and supports enterprise software, specialized business solutions, smart technologies, IT infrastructure and related services. Use of the website and the company's services is, as applicable, subject to this document, the mandatory laws of the Islamic Republic of Iran, and the contracts or agreements concluded with customers. Where the general terms of this page conflict with the specific terms of a valid contract, the specific contract prevails to the extent permitted by mandatory law.
Article 1 - Definitions
The following terms have these meanings in this document: Company: Sadra Afzar Mana, the provider of the products and services presented on the official website. Website: The official Sadra Afzar Mana website and its associated pages, forms and electronic services. User: Any natural or legal person who visits the website or uses its features. Customer: A natural or legal person who receives the company's products or services under a valid order, invoice, contract or agreement. Products and services: The software, cloud systems, smart solutions and hardware equipment, along with the consulting, deployment, training, development and support services, supplied by the company. Confidential information: Commercial, financial, technical, operational and contractual information, and any other data that is confidential by nature or must be treated as confidential under a contract or the law.
Article 2 - General terms of website use
2-1. The website must be used within the framework of applicable laws and regulations, respecting the rights of the company and other users. 2-2. When submitting requests, completing forms or providing information, users must provide accurate and relevant data. 2-3. Any unauthorized use of the website's features, attempts to access protected areas, disruption of the system, or use contrary to the law is prohibited. 2-4. The company may apply technical and managerial measures appropriate to the circumstances to protect the security and stability of the website. 2-5. Information published on the website is provided to introduce products and services and does not, by itself, create a binding contractual obligation for the company.
Article 3 - Presentation, ordering and purchase of products and services
3-1. The specifications, capabilities and terms of products and services are announced on the website, in catalogs, official documentation, technical and financial proposals, or the relevant contracts. 3-2. Submitting a request for a consultation, demo, price quote or purchase through the website does not mean the company has definitively accepted an order. 3-3. Final acceptance of an order takes place after the request has been reviewed, commercial and technical terms have been agreed, and the necessary formalities have been completed. 3-4. The price, payment method, delivery time, scope of services and other specific terms of each order are determined by the sales documents or a valid contract. 3-5. Where providing a product or service requires an infrastructure review, requirements analysis or custom development, the terms of implementation are set after a technical review and agreement with the customer.
Article 4 - Intellectual property and software license
4-1. All intellectual property rights in the software, systems, designs, documentation and other proprietary works produced by Sadra Afzar Mana belong to the company, to the extent provided by the relevant laws and contracts. 4-2. Purchasing or receiving the right to use software does not transfer ownership of its source code, technical structure, publishing rights or other intellectual property rights, unless otherwise expressly agreed in writing. 4-3. The customer may use the software within the limits of the license granted, the contract terms, and the agreed number of users or capacity. 4-4. Copying, publishing, reselling, unauthorized transfer, creating derivative versions, or use beyond the scope of the license is not permitted without the necessary consent or legal authorization. 4-5. Intellectual property rights in software and components belonging to third parties are subject to those parties' license terms.
Article 5 - Installation, deployment, training and custom development
5-1. Software installation and deployment services are provided according to the agreed scope and the customer's technical and operational conditions. 5-2. Responsibility for providing the required infrastructure, equipment, access and initial information is determined by the division of duties set out in the project documents. 5-3. Training services cover the agreed topics, users, sessions and delivery method. 5-4. Custom development, process changes, integration with other systems and data migration are part of the company's obligations only if provided for in a valid contract or agreement. 5-5. Any change to the project scope, schedule or approved requirements is subject to review and renewed agreement between the parties.
Article 6 - Support, maintenance and updates
6-1. Support and maintenance services are provided according to the product type, the validity of the contract and the agreed service level. 6-2. The scope of support, response hours, method of submitting requests, handling priority and other operational obligations are subject to the terms of the relevant service. 6-3. The company is responsible for handling requests that fall within its contractual obligations and technical authority. 6-4. Problems arising from infrastructure outside the company's control, unauthorized changes, faulty equipment, third-party services, or use contrary to the product documentation are assessed according to the contract and the established cause. 6-5. Updates, new versions and extended features are provided according to the product policy and the terms of the relevant license or contract.
Article 7 - Cloud and subscription services
7-1. Use of Sadra Afzar's cloud and subscription products is subject to the specific terms of each service, the subscription period and the scope of services purchased. 7-2. The subscription period, renewal cost, usage capacity and conditions for activating or deactivating the service are announced at the time of purchase or when the contract is concluded. 7-3. When a subscription expires, continued access, renewal, data retrieval or termination of the service is determined by the terms of that product and legal requirements. 7-4. Responsibilities for hosting, backup, data retention and data recovery follow the service terms and contractual agreements. 7-5. The company takes appropriate measures for the stability and security of the services under its management; however, providing IT services does not guarantee absolute immunity from all disruptions and risks.
Article 8 - Sale of equipment and infrastructure services
8-1. Network, server, storage and other hardware equipment is sold and supplied according to the agreed technical specifications, model, brand, quantity and terms. 8-2. Equipment prices and availability may be affected by market conditions, changes to order specifications and supply status. The validity of a price offer follows the terms stated in the pro forma invoice or relevant agreement. 8-3. Warranty terms, after-sales service, and equipment installation and commissioning are determined according to the type of goods and the stated obligations. 8-4. Responsibility for services performed directly by a manufacturer, importer or third-party warranty provider is determined by the relevant terms and legal requirements.
Article 9 - Payment, financial documents and delivery
9-1. Amounts payable, settlement method and due dates for financial obligations are set in the invoice, contract or purchase terms. 9-2. Invoices and financial documents are issued according to the relevant legal regulations and the information provided by the customer. 9-3. Depending on their nature, products and services may be delivered electronically, by on-site installation, by providing access, by delivering equipment, or by carrying out project phases. 9-4. If circumstances arise that affect the schedule or the possibility of delivery, the matter is handled according to the contractual documents and legal requirements.
Article 10 - Order cancellation, contract termination and refunds
10-1. The conditions for cancelling an order, terminating a contract and refunding payments depend on the type of product or service, the status of performance, the contract terms and mandatory law. 10-2. Related requests are received and reviewed through the company's official communication channels. 10-3. For custom services, bespoke products or projects whose implementation has begun, the financial effects of cancellation or termination are calculated according to the contract and the relevant legal regulations. 10-4. Nothing in this article negates customers' legal and non-waivable rights.
Article 11 - Customer obligations and responsibilities
11-1. The customer undertakes to use products and services within the limits of the license, technical documents and relevant agreements. 11-2. The customer is responsible for providing accurate information, designating authorized users, managing internal access, and meeting security requirements for the environment under its control. 11-3. For services installed on the customer's infrastructure, responsibility for maintaining equipment, the operating system, network, backups and other infrastructure components is determined by the contractual division of responsibilities. 11-4. Any change to settings or infrastructure that affects product performance must take technical requirements and support terms into account.
Article 12 - Principles of collecting and processing personal information
Sadra Afzar Mana is committed to complying with laws on the confidentiality and protection of the personal information of users and customers, within its legal and contractual responsibilities. Information that may be collected during communication or service delivery includes: • Identity and organizational information; • Name, phone number, email address and contact information; • Information needed to register orders and issue financial documents; • Records of requests, correspondence and service interactions; • Technical data needed for troubleshooting and support; • Technical information about website use, where the relevant tools are active. Information must be collected and used in proportion to a specific purpose, operational need or related legal obligation.
Article 13 - Purposes of using information
Information received may, as applicable, be used for the following purposes: 13-1. Responding to requests and communicating with users; 13-2. Reviewing customer needs and providing technical and commercial proposals; 13-3. Registering orders, concluding and performing contracts, and issuing legal documents; 13-4. Providing services, installation, deployment, training and support; 13-5. Investigating technical problems, improving service quality and maintaining system security; 13-6. Fulfilling legal duties and responding to valid requests from competent authorities; 13-7. Providing information about products and services, within regulations and users' communication preferences.
Article 14 - Confidentiality and access to customer information
14-1. Customers' commercial, financial and operational information made available to the company while performing a contract or providing services is protected according to its nature and the relevant confidentiality obligations. 14-2. Access by the company's specialists to customer data and systems must be limited to technical necessity, granted authority and contractually permitted limits. 14-3. The company does not use customers' confidential information for purposes unrelated to providing services without a permitted basis. 14-4. Information may be provided to third parties only within permitted necessities, contractual obligations or legal requirements. 14-5. Using customer information for purposes such as developing or training artificial intelligence models requires a review of the legal basis and obtaining the necessary permissions, in line with the contract terms.
Article 15 - Ownership of and responsibility for organizational data
15-1. Data entered by customers in enterprise systems belongs to its legal owners, and use of the software does not, by itself, transfer ownership of this information to Sadra Afzar. 15-2. Responsibility for the accuracy, legitimacy and permissibility of information entered by the customer rests with the customer, within the relevant laws and contract. 15-3. The limits of data access, processing, retention, backup, transfer and recovery are determined by the product type, deployment model and relevant agreements. 15-4. When cooperation ends, the method of delivering or deleting data under the company's management is determined in accordance with contractual obligations, legal requirements and applicable technical limitations.
Article 16 - Security measures
In proportion to the nature of its services and the infrastructure under its responsibility, the company applies the technical and organizational measures needed to reduce information security risks. These measures may include access management, control of user permissions, use of information protection mechanisms, keeping and reviewing technical records, and other appropriate controls. Despite protective measures, no infrastructure or system is absolutely immune from all threats and disruptions. If a security incident affects information under the company's responsibility, investigation, containment, handling and notification will be carried out in accordance with mandatory laws and contractual obligations.
Article 17 - Cookies and technical website information
The website may use cookies and similar technologies to provide services, maintain security, manage user sessions and assess technical performance. The type of information collected and how long it is kept depend on the active tools and the relevant permitted purposes. If statistical analysis tools or technologies not essential to the site's operation are used, users will be informed and their choice or consent obtained where the law requires it.
Article 18 - Users' rights over personal information
Within mandatory laws and contractual obligations, users may submit requests to review, correct or determine the status of their personal information through the company's official communication channels. These requests are handled taking into account the nature of the data, the rights of third parties and the relevant legal requirements. Some information may be kept for the necessary period because of legal, financial or tax duties or valid contractual obligations.
Article 19 - Website content rights and trademarks
All rights to the website's proprietary content, trademarks, designs, images, documentation, software and other works belonging to the company are reserved in accordance with the relevant laws. Any commercial use, copying or publication beyond the permitted limits requires the necessary permission from the rights holder. The use of other companies' names or trademarks on the website does not imply official representation, exclusive partnership or commercial endorsement by them, unless such a relationship has been validly and expressly stated.
Article 20 - Communications, requests and complaints
Users and customers may submit their requests, comments and complaints through Sadra Afzar Mana's official communication channels. Requests received are reviewed and followed up according to their subject and the scope of responsibility of the relevant departments. Contractual disputes are handled according to the contract terms and mandatory laws.
Article 21 - Amendment and updating of these terms
Sadra Afzar Mana may revise this document in line with changes in the law, service development, changes in operating processes or technical necessities. The updated version will be published on the company's official website. Changes to this document will not alter the parties' acquired rights and valid contractual obligations beyond what the law permits or the parties agree.
Article 22 - Governing law and dispute resolution
The interpretation and application of this document are subject to the mandatory laws of the Islamic Republic of Iran, except where peremptory rules or a valid contract provide otherwise. If a dispute arises, the matter is first pursued through negotiation and correspondence between the parties. If no agreement is reached, it will be resolved by the dispute resolution body specified in the contract or by the competent legal authority.
Article 23 - Contact information
Sadra Afzar Mana 021-43000843 For more information, to submit a request, follow up on contractual matters or send privacy-related requests, users can use the "Contact us" section of the company's official website.